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NOTICE / SHIPPING

Urgent Announcement

  • Delay Notice: [LOONATHEWORLD] Meet & Greet Event in US
  • Shipping delay: OMEGA X 1st Full Album [樂서(Story Written in Music)]
  • Shipping delay: ATEEZ THE FELLOWSHIP : BEGINNING OF THE END SEOUL DVD & BLU-RAY
  • Shipping delay: CRAVITY 1ST ALBUM PART 2 [LIBERTY : IN OUR COSMOS]
  • Tracking number update: Stray Kids MINI ALBUM [ODDINARY]
  • Shipping delay: MONSTA X Mini Album [SHAPE of LOVE]
See all 7 articles

Shipping Updates

  • Shipping to Malaysia, Singapore, Taiwan: New Shipping Options Available
  • Shipping schedule notice
  • Shipping delay: Japan (Typhoon Hinnamnor)
  • What happens to my shipment due to COVID-19?
  • Shipping Notice: Temporary Suspension in Russia
  • Brexit : Regarding VAT Policy
See all 7 articles

General Shipping Questions

  • How do I track my order?
  • Freight Forwarders & Third-Party Shipping Company
  • Where can I get my albums shipped to?
  • Can I change the delivery address on my order?
  • Can I combine shipments due to multiple purchases?
  • My package arrived damaged, has a defect or is missing components. What should I do?
See all 8 articles

General Customs Questions

  • Does my discounted price (group order discounts, coupons) apply to my customs fees?
  • Are duties and taxes included in the MD price?
  • What happens if I don't pay the customs fees?
  • My package is being sent back to the sender because I missed my delivery. What should I do?
  • How much would it cost for a re-shipment?
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