- Delay Notice: [LOONATHEWORLD] Meet & Greet Event in US
- Shipping delay: OMEGA X 1st Full Album [樂서(Story Written in Music)]
- Shipping delay: ATEEZ THE FELLOWSHIP : BEGINNING OF THE END SEOUL DVD & BLU-RAY
- Shipping delay: CRAVITY 1ST ALBUM PART 2 [LIBERTY : IN OUR COSMOS]
- Tracking number update: Stray Kids MINI ALBUM [ODDINARY]
- Shipping delay: MONSTA X Mini Album [SHAPE of LOVE]
- Shipping to Malaysia, Singapore, Taiwan: New Shipping Options Available
- Shipping schedule notice
- Shipping delay: Japan (Typhoon Hinnamnor)
- What happens to my shipment due to COVID-19?
- Shipping Notice: Temporary Suspension in Russia
- Brexit : Regarding VAT Policy
General Shipping Questions
- How do I track my order?
- Freight Forwarders & Third-Party Shipping Company
- Where can I get my albums shipped to?
- Can I change the delivery address on my order?
- Can I combine shipments due to multiple purchases?
- My package arrived damaged, has a defect or is missing components. What should I do?
General Customs Questions
- Does my discounted price (group order discounts, coupons) apply to my customs fees?
- Are duties and taxes included in the MD price?
- What happens if I don't pay the customs fees?
- My package is being sent back to the sender because I missed my delivery. What should I do?
- How much would it cost for a re-shipment?