GENERAL

My Account

• Why is my account disabled?
• Why does MyMusicTaste ask for my contact information (email & phone number)?
• I have never signed up, but it says my phone number is already associated with another account. What can I do?

Make

• What happened to my previous MAKES and campaigns?
• How many times can I complete a MAKE?
• What is a MAKE? What are MAKE POINTS?
• What is the ‘star’ system?
• How do I complete a MAKE for my city or location?

Orders & Payments

• Do I need an account(in MyMusicTaste) to place an order?
• What types of payment methods can I use?
• What is KakaoPay?
• Can I use KakaoPay to purchase a product in a different currency (USD or EUR) besides KRW?
• Do I need a PayPal account to place an order?
• Why is there an error processing my purchase?

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Group Orders

• What is a group order? Why should I place a group order? 
• Will group order purchases be counted towards the fan sign entry?
• What payment methods are available for group orders?
• Is the customs fee/VAT tax included in the group order price?
• Can I change the quantity after finalizing the order?
• Can I get a refund for my group order?

Coupons

• How can I use my coupon?
• Am I still entering the Fan sign event after purchasing with a coupon?
• I received a coupon via email, but cannot see it when purchasing.
• Can I purchase from other projects with my coupon?
• Can I transfer my coupon to my friend?