ONLINE EVENTS

Product-related Questions

• Can I get a refund or make changes to my purchase?
• Will my poster be delivered with my album?
• Can I choose the MyMusicTaste Exclusive Photocards? Will I get an even set?
• Will my purchase be reflected on Hanteo chart?
• Will my album have the official Hanteo Chart stamp?

Online Fan Signs

• Can I change my ‘Fan sign Participant Information’?
• Can I change my participation order?
• How are the winners selected?
• Where will the winners be announced?
• Can I win more than one slot in a fan sign event?
• Can I transfer my winning slot to others?

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Online Concerts & Fan Meetings

• MONSTA X 6th OFFICIAL FANCLUB MONBEBE FAN-CONCERT <MX AGENT> Delayed streaming (re-stream)
• What should I do if it says "Oops try again or contact us here"? What are some troubleshooting tips?
• What is a Redeem Code?
• Where and how could I submit my ‘Redeem Code’?
• How do I start streaming?
• Can I watch the show on my mobile device or any other device?

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