Product-related Questions
Online Fan Signs
- Can I change my ‘Fan sign Participant Information’?
- Can I change my participation order?
- How are the winners selected?
- Where will the winners be announced?
- Can I win more than one slot in a fan sign event?
- Can I transfer my winning slot to others?
Online Concerts & Fan Meetings
- MONSTA X 6th OFFICIAL FANCLUB MONBEBE FAN-CONCERT <MX AGENT> Delayed streaming (re-stream)
- What should I do if it says "Oops try again or contact us here"? What are some troubleshooting tips?
- What is a Redeem Code?
- Where and how could I submit my ‘Redeem Code’?
- How do I start streaming?
- Can I watch the show on my mobile device or any other device?