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  2. ONLINE EVENTS

ONLINE EVENTS

Product-related Questions

  • Can I get a refund or make changes to my purchase?
  • Will my poster be delivered with my album?
  • Can I choose the MyMusicTaste Exclusive Photocards? Will I get an even set?
  • Will my purchase be reflected on Hanteo chart?
  • Will my album have the official Hanteo Chart stamp?

Online Fan Signs

  • Can I change my ‘Fan sign Participant Information’?
  • Can I change my participation order?
  • How are the winners selected?
  • Where will the winners be announced?
  • Can I win more than one slot in a fan sign event?
  • Can I transfer my winning slot to others?
See all 10 articles

Online Concerts & Fan Meetings

  • MONSTA X 6th OFFICIAL FANCLUB MONBEBE FAN-CONCERT <MX AGENT> Delayed streaming (re-stream)
  • What should I do if it says "Oops try again or contact us here"? What are some troubleshooting tips?
  • What is a Redeem Code?
  • Where and how could I submit my ‘Redeem Code’?
  • How do I start streaming?
  • Can I watch the show on my mobile device or any other device?
See all 10 articles
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